Holiday Inn & Suites - Dubai Festival City By Ihg

My recent stay at this hotel was fantastic. the room was spacious, the beds were comfortable, and the staff, especially Donna, Muslimbek. the breakfast selection was extensive and delicious. the location is excellent, connected to the Festival City Mall, making shopping at Ikea a breeze. the convenience of accessing downtown and other key spots within minutes was a major plus.

I enjoyed the convenient location with direct access to the mall, spacious room with modern furnishings, and efficient hotel staff. One thing to consider for improvement would be providing better soundproofing in the rooms to enhance the overall guest experience.

The Holiday offers well-planned, spacious, and quiet rooms with comfortable amenities and a strong shower. the extensive breakfast and dinner options are impressive, and the staff is attentive and helpful. Access to the mall is convenient via a direct tunnel.

Top floor guests may hear loud music. Pool area is small but acceptable.

The complimentary bread at the hotel was a true delight, setting the stage for a culinary journey filled with epic finds. The exceptional cleanliness of the rooms and the friendly staff added to the charm of the stay. Plus, the easy access to Festival City Shopping Center and IKEA made shopping a breeze.

Only Joe's Backyard fell a bit short with unprofessional service on the 19th floor. Despite the mishap, the overall excellence of the hotel shines through.

The direct access to Festival City Mall was epic for our shopping sprees and the rooftop restaurant-bar was absolutely fantastic for our chill evenings. The vibrant welcome to work and play made us feel like we were in the heart of the action!

The only thing I'd ask for is a better playroom for young party-going people like us!

Exceptional stay at Holiday Inn & Suites - Dubai Festival City Mall. Room with stunning Burj Khalifa view. Grateful for impeccable room service by Jessica. Minor key card issues. Hotel's connectivity to the mall is convenient. Breakfast service and vegetarian options outstanding. Disappointing front desk staff on the last day.

Super convenient spot with a chilled vibe - ideal for families! 🌟 Loved the spacious, fresh rooms and awesome breakfast served up by a stellar team, shoutout to Sunil Singh! 🍳 Handy shuttle service made those early flights a breeze, but the room's electrical quirks were a bit tricky to navigate. 💡 a top-notch stay for a relaxing holiday with all you need at your fingertips!

The breakfast area crowd management can be improved though the food replenishment and service on the table is quick. However, staying at the hotel was like being at a majestic buffet where the delightful dishes just kept coming, leaving me feeling as satisfied as a contented lion after a feast in the savannah.

Door does not stay open.

I chose Holiday Inn for its convenient location near Dubai Festival City and The Dubai Mall. The free breakfast was a great perk, and the hotel's proximity to traditional shopping at Grand Souk, Spice Souk, and Gold Souk was a delightful surprise.

Extra taxes added to the bill.

Holiday Inn in Dubai offers exceptional service with friendly and attentive staff, a prime location near the mall, and well-sanitized facilities. the direct connection to Dubai Festival Mall and proximity to the airport make shopping and traveling convenient.

Small room, occasional smell. Inconsistent wifi.

The hotel's elegant decor and spacious design made me feel comfortable and at ease during my stay. The general areas were well-maintained and easily accessible for senior people, allowing me to move around without any difficulty. The proximity to Dubai Festival City Mall made it convenient for me to explore and do my shopping, which was a lovely experience.

I would suggest softer lighting in the hotel's common areas to create a more relaxing ambiance for senior guests.

hotel's adjacent to the mall - super convenient. rooms are spacious and clean. the staff is super friendly, and the breakfast spread is awesome. they even gave us a take-away breakfast for our early morning shuttle. free shuttle service and great hospitality.

Would be happy to recommend.

Great Parking facilities, Clean room with all amenities, Amazing breakfast, Friendly staff, Connects to a top-notch mall, Safe atmosphere.

All was perfect.

Check-in was seamless, and the Duty Manager provided exceptional service. The breakfast spread was impressive, albeit on the pricier side. The hotel's proximity to Dubai City Centre and Festival City Mall made exploring convenient, with a quick 10-minute walk connecting to the mall. On-site amenities like the rooftop, free parking, and improved breakfast made our stay enjoyable. The attentive staff, especially the Sirocco team, truly made our family celebration special. On-site relaxation options like the spa and wellness centre, outdoor swimming pool, and massage services added to our overall experience. The nearby landmarks, such as Jameel Arts Centre and Wonderland Theme & Water Park, provided unique opportunities for family bonding. The only drawback was a prior negative experience at the Holiday Inn Festival City, emphasizing the stark contrast in service quality. a memorable stay filled with family-friendly amenities and nearby attractions.

We had a great stay at the hotel. The location was perfect as it was connected to the mall and had easy access to transportation. The staff were accommodating and friendly. we would recommend this hotel for a comfortable stay.

The location is superb, as it's next to the Dubai Festival City shopping mall, it's really convenient to go out, eat, and buy whatever you need. The room is impeccably clean and modern, with a cozy and warm vibe. The breakfast is really tasty and well-prepared, giving you a delightful start to your day. the staff provides professional and friendly service, always available to assist and help you with anything you need.

The pricing is the only negative thing, and some staff members need more training to understand English.

Had an amazing stay with outstanding service. the breakfast was absolutely amazing - diverse and delicious. the staff made us feel so welcomed! Would DEFINITELY stay again. Better than on photos.

My recent stay was like being on a whirlwind tour of shopping and dining heaven. Direct access to a dazzling show and iconic sites made it hard to resist exploring. The food options were a delight, especially the unique dishes at Sirocco. The spa was a pampering retreat, and the banquets were perfect for my business needs. The free breakfast was a definite winner, fueling my adventures. I even managed to squeeze in some relaxation at the Z Garden with friends. The only hiccup was the breakfast crowd, but overall, a fabulous time!

The hotel's ambiance was incredibly soothing and relaxing. The vibrant colors used throughout the hotel, as well as the plush sofas and comfortable cushions, added to the overall comfort. The bed was exceptional, and the pillow options included both soft and hard options. Additionally, the ability to control the AC temperature in the room was a big plus. The location was EXCELLENT, attached to a bustling shopping mall, and the staff was incredibly helpful and polite. The breakfast choices were extensive and enjoyable. Special mention goes to Aimee, who upgraded and checked us in, as well as Lovely and Kevin for their effort in making my brother's birthday celebration special. The shuttle service was efficient, and the staff went above and beyond by providing us with breakfast to-go for our early check-out. Highly recommended for a superb experience!

Connected to the mall, so no need for public transport or taxis. Airport is a short taxi ride away, no time wasted on travel. Rooms were cozy with good internet.

Who needs water pressure in the basin faucet? Just a minor annoyance.

The location of Holiday Inn near The Dubai Mall was ideal, as I was eager to explore the world's largest retail destination. The free breakfast was a great perk, and the quick food replenishment at the breakfast area impressed me. Additionally, the traditional shopping at Grand Souk, Spice Souk, and Gold Souk added to the cultural experience, and the healthy options at Zeste Café were a pleasant surprise.

Kids eat free concept disappointing.

I always choose this place for my stay. Staff returned my forgotten belongings, which I'm grateful for. It suits me perfectly with Wi-Fi, on-site car park, 24-hour reception, restaurant, shuttle. Coming back for Christmas!

the holiday in had warm hospitality and staff eager to help at every point. their awesome breakfast with international cuisine impressed me. not to mention the free shuttle service that made our airport transfer smooth. also, a special mention to mr christ for his helpful assistance.

Can't fault anything about it 🙂

Great location beside a popular mall with free shuttle services. Clean and comfortable rooms with modern facilities. Friendly staff and impressive hospitality. Delicious breakfast and dining options at the top-floor BBQ and Sirocco.

Nothing to dislike.

Conveniently connected to a mall through a skywalk, the hotel offers new furniture and great room facilities. The toilet is good and the breakfast is served in nicely decorated premises with an excellent, varied selection of food. Staff are welcoming, helpful and friendly, making for a pleasant stay.

We had an amazing stay here! The hotel is conveniently located nearby the airport and is really easy to find thanks to the free airport shuttle service. The staff were all really friendly and always went above and beyond to help us with anything we needed. Additionally, the room service was fantastic - our meals were always delivered hot and fresh, and the housekeeping staff kept our room clean and tidy throughout our stay.

We would recommend this place to anyone looking for a comfortable and convenient hotel stay.

Our visit to Festival City Mall was a vibrant welcome to work and play, offering over 500 retail stores. Connected directly to our hotel, the mall's direct access made shopping and dining convenient, providing a relaxing experience with our family. We indulged in a choice of flavourful and creative dishes at the mall, offering us the best way to sample Dubai's ethnic eats.

In my wife's opinion, the hotel could enhance the children's dining experience by offering more comprehensive options for the "Kids eat free" concept, ensuring a more satisfying and inclusive dining experience for families.

Everything went super-smooth, from check-in to check-out. Attentive staff, extremely clean and quiet rooms. Convenient link bridge to shopping center. Great stay for 6 nights with family. Location is in a quiet area, but taxis are easily accessible. Hotel is connected to a large mall with everything you need. Good breakfast and wonderful team. Spacious 1-bedroom apartment with excellent view. Friendly and honest staff. Found my lost item and held it for me until I returned. Holiday Inn festival city is the place to stay!

Would recommend this hotel.

I chose this hotel for attending a congress because it provides a spacious banquets and conference centre for my meetings and special events. The staff was attentive and responsive, ensuring all our needs were met during the conference.

One service that I missed for my work was the availability of a business center for last-minute printing and scanning needs.

the room was exceptionally clean, with a comfortable bed and fast WiFi. the hotel provided all the amenities we needed. the breakfast was amazing with a wide variety of fresh and tasty food. the staff, from reception to security, were friendly and helpful. It's clear that the hotel is professionally managed, and it felt like a home away from home. I was impressed to learn that a woman is the General Manager of the hotel, as you can feel her influence in every corner.

Nothing that I didn't like. 👍

The breakfast was amazing, with a wide variety of options to choose from. the staff were friendly and provided exceptional service throughout my stay. the hotel's convenient location near the mall made it easy for me to shop and explore the area.

The room service food quality was disappointing and there was a lack of toiletries provided. the glass partition between the shower and bedroom was not suitable for families as it lacked privacy.